We are delighted to report that five members of Railcare staff have successfully completed a "Customer Care Training Course" run by the Milton Keynes Chamber.

The course concentrated on two areas:

• "Front Line Customer Care"
  • Highlighting the importance of the first point of contact that an external customer has with an organisation and the necessity and benefits of a professional approach when dealing with customers, both face-to-face and on the telephone.
• "Being the Best"
  • Customer expectations are growing ever faster and to meet these demands, staff who deal with customers need to be motivated to want to help and deliver a service that meets and exceeds customer expectations. This achieves both customer and job satisfaction.

The photograph shows the successful candidates - from left to right being Henry Flook, David Hilliard, Clive Meakins, Lavinia Quinn, Kevin Askew and Caroline Cooke.